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Vacuum Device Reference

Robot vacuum, app retired

The Neato app after the cloud shutdown

Since October 2025 the MyNeato app no longer reaches the company’s robots. They still clean, started from the robot itself.

Checked 3 October 2026

Drawing of a robot vacuum beside its base, with a phone and a home router

Status record

App
MyNeato, which no longer controls robots
Store developer line
Not applicable
Account
No longer connects to robots
Wi-Fi bands
Wi-Fi no longer used for control
Pairing route
None possible
Maker
Neato Robotics, closed 2023; part of Vorwerk since 2017

What happened

How the app stopped reaching its robots

Neato Robotics, founded in 2005 by Stanford alumni according to PCMag, became part of the German manufacturer Vorwerk in 2017 and shut down in 20233. Owners were told at the time that the cloud behind MyNeato would keep running for five more years.

That promise ended early. Heise reports that on 6 October 2025 the company announced the cloud’s immediate closure, around three years ahead of schedule, ending app control, app schedules and mapping functions1.

The email to owners, as The Verge reported, pointed to tighter cybersecurity standards, compliance duties and regulation. A petition followed, asking for the cloud to return or for an open alternative12.

Timeline

From launch to manual mode

  1. Frame 1Timeline

    2005

    The company is founded in California.

  2. Frame 2Timeline

    2017

    A German appliance manufacturer takes the company over.

  3. Frame 3Timeline

    2023

    The company closes, and owners are promised five more years of cloud operation.

  4. Frame 4Timeline

    October 2025

    The cloud’s immediate closure is announced on 6 October, about three years early1.

  5. Frame 5Timeline

    Today

    Robots clean in manual mode, started from the robot, with no app schedules or maps1.

Today

What still works, and what ended

Starting a clean on the robotStill works

Works: runs begin from the robot’s own button.

Charging on the baseStill works

Works as before.

App control and schedulesEnded

Ended with the cloud in October 20251.

App maps and no-go linesEnded

Unavailable without the cloud4.

New app setupEnded

No longer possible.

Inside

The parts that matter

Drawing of the robot in layers, with the parts that matter during setup numbered123
Numbers on the drawing match the descriptions below it.

  1. Start button

    Every clean now begins here.

  2. Laser turret

    It still guides the robot during a run.

  3. Base

    The robot still returns to it to charge.

Imitations

An offer to revive it, taken apart

ImitationRestore the Neato appA monthly plan brings the cloud back.Payment and remote access are needed to start.Continue
A reconstructed fake notice. No real number or link appears on this page.

Each numbered sign opens the reason it gives the imitation away.

The cloud was closed by the company’s owner; no third party can restart it.

A stranger with remote access controls the computer it is granted on.

Recurring charges are how such offers keep collecting.

The wider pattern behind notices like this one is set out in the setup-scams guide.

Questions

Short answers

Do the robots still work?
Yes, in manual mode, started from the robot.
When did app control end?
The cloud closure was announced on 6 October 2025, heise reports; The Verge published the company’s explanation later that month.
Has a replacement app been named?
Not in the reports reviewed; owners petitioned for one.

Sources

Notes

  1. heise: Vorwerk shuts down the Neato cloud
  2. 9to5Mac: the Neato cloud shutdown
  3. PCMag report, as reprinted by Yahoo: Neato reverses its cloud promise
  4. Vacuum Wars: Neato confirms its cloud features are ending

Sources last read 3 October 2026

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