Robot vacuum and mop
Narwal Wi-Fi setup, explained
Narwal pairs its Freo robots over Bluetooth from inside its own app, then moves them onto a 2.4 GHz network.
Checked 3 October 2026
Connection record
- App
- Narwal Freo
- Store developer line
- Not recorded for this reference
- Account
- Email address plus a one-time code
- Wi-Fi bands
- 2.4 GHz only
- Pairing route
- Bluetooth inside the app; QR code under the top cover
- Maker’s domain
- narwal.com
App and account
Which app, and whose account
Every Freo-series robot uses the Narwal Freo app, which the maker says needs iOS 15.1 or Android 7.0 at minimum1.
Sign-up is by email. The app sends a one-time verification code to the address, and entering it is what proves the account belongs to its owner1.
Bluetooth pairing stays inside the app. The maker is explicit that the robot is never added through the phone’s Bluetooth settings menu2.
Connecting
How the details reach the robot
Frame 1Account
Email and code
An account is opened with an email address and confirmed with the code sent to it1.
Frame 2On the device
Base and robot powered
The base station stands where Wi-Fi reception is strong, with the robot on and docked2.
Frame 3Printed code
Model list or QR code
Either the model list or the code printed under the top cover tells the app which robot it is1.
Frame 4Bluetooth
Bluetooth, in the app
The app reaches the robot over Bluetooth; the phone’s Bluetooth must be on and allowed for the app2.
Frame 5Home network
2.4 GHz, then an update
The robot receives the network details, joins on 2.4 GHz and often updates its firmware before mapping.
The frames describe how the connection works. Each screen and its order belong to the maker’s app, which changes with its updates.
Network
What the network has to offer
2.4 GHz networkYes
The only band the robot uses1.
5 GHz networkNo
Ruled out by the maker1.
Bluetooth permissionYes
Needed for pairing in the app2.
Phone softwareYes
iOS 15.1 or Android 7.0 and later1.
Bands and pairing routes for all twelve makers sit side by side in the network comparison.
Inside
The parts that matter during setup
Code under the cover
Lifting the top cover shows the QR code used to identify the robot.
Laser sensors
They measure distances to build the map once setup is done.
Base station
Freo bases wash the mops, and the first model’s base added a small touchscreen of its own3.
After setup
What the app handles once connected
- Four cleaning modes
- Suggested settings
- Maps and rooms
- Schedules
- Software updates
- Voice assistants
Features differ between models; the list follows the maker’s own descriptions.
Imitations
A fake notice, taken apart
ImitationOwnership checkRead the code from the email to our caller to confirm the robot.Continue
Each numbered sign opens the reason it gives the imitation away.
The verification code belongs in the app alone.
Genuine setup never begins with an incoming call.
Ownership is confirmed by the email sign-up, not by anyone on the phone.
The wider pattern behind notices like this one is set out in the setup-scams guide.
Questions
Short answers
- Which phones run the app?
- Phones from iOS 15.1 and Android 7.0 upward.
- Is the robot paired in Bluetooth settings?
- No. Pairing happens inside the app.
- Can a clean start without the phone?
- On the first Freo, yes: a touchscreen on its base could send the robot out or bring it back.
Sources
Notes
- Narwal article: the Narwal Freo app and account
- Narwal article: pairing with the Narwal Freo app
- nextpit review of the Narwal Freo
Sources last read 3 October 2026
More records
Other device records
Network requirements comparedDocks and stationsSetup scamsDirectory of all records