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Vacuum Device Reference

Robot vacuum

Dyson 360 Vis Nav Wi-Fi setup, explained

Dyson treats its app as part of the robot: connecting to it is what switches on mapping and automatic updates.

Checked 3 October 2026

Drawing of a robot vacuum beside its base, with a phone and a home router

Connection record

App
MyDyson
Store developer line
Not recorded for this reference
Account
MyDyson account
Wi-Fi bands
2.4 GHz, per a reply attributed to Dyson on a retailer’s Q&A
Pairing route
Led by the app’s on-screen prompts
Maker’s domain
dyson.com

App and account

Which app, and whose account

One app, MyDyson, covers all of the company’s connected products. For the 360 Vis Nav, the owner pages make the app a condition of set-up and treat the connection as what switches on the robot’s smart features and its automatic software updates1.

After setup, the robot talks to the maker’s cloud through home Wi-Fi3. Owners who would rather keep it offline can turn the robot’s Wi-Fi off, and software can still be loaded from a USB stick2.

The manual leaves the finer points of the connection to the app’s on-screen prompts, which change as the app is updated3.

Connecting

How the details reach the robot

  1. Frame 1Account

    The app on the phone

    The app is on both major phone stores, and the robot is chosen from its product list3.

  2. Frame 2App to device

    Guided pairing

    The app leads the connection with its own prompts.

  3. Frame 3Home network

    Home Wi-Fi and the cloud

    The robot joins the home network and reaches the maker’s cloud through it3.

  4. Frame 4In the app

    Mapping the home

    A map made through the app teaches the robot the layout; zones and restricted areas are added to it3.

  5. Frame 5Software

    Software, two ways

    New software arrives automatically while the robot rests online on its dock, or by USB stick where Wi-Fi is off2.

The frames describe how the connection works. Each screen and its order belong to the maker’s app, which changes with its updates.

Network

What the network has to offer

2.4 GHz networkYes

On a US retailer’s product Q&A page, an answer credited to the maker gives 2.4 GHz as the band needed4.

5 GHz networkNo

That answer rules the band out for this robot4.

Running offlineDepends

Possible with Wi-Fi switched off; app features stop and updates move to USB2.

Bands and pairing routes for all twelve makers sit side by side in the network comparison.

Inside

The parts that matter during setup

Drawing of the robot in layers, with the parts that matter during setup numbered123
Numbers on the drawing match the descriptions below it.

  1. 360-degree camera

    Mounted on top, it sees the whole room around the robot and is central to how the robot finds its way.

  2. USB port

    It sits under the bin and takes a USB stick for offline software updates2.

  3. Dock

    Automatic updates run while the robot rests here, idle and online2.

After setup

What the app handles once connected

  • Home map
  • Zones and restrictions
  • Four cleaning modes
  • Deep-clean reports
  • Schedules
  • Maintenance alerts

Features differ between models; the list follows the maker’s own descriptions.

Imitations

A fake notice, taken apart

ImitationMapping licence requiredA mapping key must be purchased before the robot can map this home.A caller will finish the update by remote access.Continue
A reconstructed fake notice. No real number or link appears on this page.

Each numbered sign opens the reason it gives the imitation away.

Maps are part of the connected app at no charge, and nobody sells a key for them.

The maker’s alerts appear in MyDyson.

Updates arrive through the app or a USB stick, never from a caller controlling a computer.

The wider pattern behind notices like this one is set out in the setup-scams guide.

Questions

Short answers

Where is the USB port?
Under the dust bin, per the maker’s page on robot software.
Can Google Assistant start a clean?
The owner pages describe linking it to MyDyson through the Google Home app.
Does MyDyson cover other Dyson products?
Yes. It is the company’s app for its whole connected range.

Sources

Notes

  1. Dyson owner page for the 360 Vis Nav
  2. Dyson robot software and Wi-Fi page
  3. Dyson 360 Vis Nav user manual (PDF)
  4. Product Q&A on target.com (item A-90571385), reply attributed to Dyson

Sources last read 3 October 2026

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Network requirements comparedDocks and stationsSetup scamsDirectory of all records